Action is able to meet the requirements of all businesses that need to outsource their debt collection/recovery processes. Action is capable of developing relationships with small businesses to large national organisations. Its client base is testament to this fact. We focus heavily on customer service, providing you with timely information on your accounts through to producing collection activity reports at your demand. We ensure our account managers develop a business relationship with you that achieve two results – excellent collection results and a ‘stress free’ environment for you.

Services

We can offer tailored collection packages for volume accounts down to standard collection letters for those with a few debts. We have access to in-house lawyers who provide excellent support in the area of debt litigation. Action Lawyers adopt our principles with respect to customer service.

Technology

Technology today allows us to provide access to our database via the internet to view your files only. Debtors can access our website to make credit card payments and clients can lodge new accounts through this medium. Standard features of action include the use of 1300 phone numbers to allow debtors and clients alike to make calls to our office at little expense. Payment methods amongst usual methods include BPay and an automated credit card facility.

Why Choose Action?

Action is a company owned and run by its shareholders. This allows us to personalise the service we offer. Large corporate shareholders whom demand a return on investment do not dictate to us. Our directors are knowledgeable in the credit industry, having spent most of their working careers in this industry. Our experience, knowledge and technology allow us to keep our costs down thus giving us the ability to provide cheaper rates to you.

Staff

Our employees are bound by strict internal controls and procedures thus ensuring they adhere to Action’s policy of delivering an excellent service and result. Our employees are experienced and love working in the environment we have developed.

Still Unsure?

Choosing the correct mercantile agency to represent you when chasing your customers is very important, that’s why at Action we respect the relationship you may have with your customers, we respect your excellent community name and we respect working with you. We have had no bad publicity; no complaints with the ACCC or Fair Trading and all of our staff carry a sub-agents licence.