Action Mercantile uses an enhanced version of the Debt Collection System (DCS) provided by Recovery Solutions.
The system is specifically designed for Mercantile Agents and allows for the running and monitoring of all functions that are required in debt recovery. Amongst other things, it provides for full work flow management with daily work queues for each operator, note recording, diarising, charging, letter production, emailing, SMS messaging, monitoring of payment arrangements and payment processing.
It provides fully auditable accounting systems, including the banking and reconciliation of trust money, the production of client invoices and trust remittances – and comprehensive and flexible reporting systems.
The system also allows the :
- Extraction of information to Excel for reporting
- Recording of endless information on a file
- Integration of BPAY and other payment systems
- Calculation of interest on debts outstanding
- Maintenance of the payment arrangement facility
- Batch loading of payments and new debts
- Development and running of Speed Dial campaigns
- Secure Remote access to the database via the Internet
- Automation of the letter printing process
- Generation of SMS Text messages to debtors
- Automation of any collection process in need of a tailored campaign
- Production of reports to assist the client in it's control and analysis
- Rapid update and constant monitoring of the client's matters.
Batch Loading Debts
Debts can be manually entered into the Action Mercantile system or they can be quickly batch loaded from a data file supplied by the client, or from the input form on this website, or via the Action On-Line web interface. This ensures the rapid upload and actioning of the client's accounts.
Data Security
Action Mercantile's systems operate in a secure environment which prevents any inappropriate or unauthorised access to the sensitive data. The entire database is backed up every night – and a copy is maintained in a secure off-site location.
On Line Access
Action Mercantile offers it's client's secured remote access to the database via the Internet so they can review their files at any time. Clients can also add new files, make notes on existing files and send email directly to their account manager.
The online facility is accessed through the website www.actionaust.com.au The required Operator Name and Password is supplied by Action Mercantile.
The system is very easy to understand and can be demonstrated during a 2 minute phone call to the office !
Action Mercantile designs all its systems to make every part of the collection process as simple as possible.
Phone System.
Action Mercantile provides 1300 phone numbers to allow debtors and clients alike to make calls to the office at little expense.
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