Action Mercantile provides a variety of value added services in addition to Debt Collection.  These are designed to assist it's clients in the one-off and on-going issues of doing business.

These are tailored to suit the client and include :

SMS Facility

This can be used to make contact with debtors that would normally not respond to letters or telephone demands.  An SMS prompts the debtor to contact the office.

Analysed results show that 41% of debtors will respond to an SMS message when they haven’t responded to a letter or telephone demand.

Courtesy Calls

Action Mercantile can act as an extension of the client's internal credit department,  by running a telephone campaign designed to gently remind late payers of the client's payment terms.

Such campaigns have proven successful – promptly boosting the client's cash flow.

Searches

Action Mercantile can conduct extensive business and company searches – providing current details of the parties with whom they do business.

Searches offered include :

• Title / Property Searches
• National Bankruptcy Searches
• Director Searches
• Index Searches

Field Calls

Using licenced Process Servers,  Action Mercantile is able to conduct Australia wide field calls,  which will provide fast,  accurate information on a debtor including :

• Current address
• Personal assets
• Intentions of paying
• Employment

Field calls are also used to determine the viability of legal action.

Skip Tracing

Locating a debtor who is no longer at the given address is a crucial part of the collection process.  Action Mercantile uses a wide range of media and services to trace such parties

Defaulting Debtors

Clients who are members of Veda Advantage can have credit checking and defaulting requirements handled by Action Mercantile,  utilising the client's access codes.

Accounts Receivable Function

Action Mercantile is fully able to provide an Accounts Receivable Function on behalf of any client wanting to outsource.
Our call centre partner (in Australia) can manage the entire process from:

Invoicing/billing

• Sending statements
• Making reminder calls
• Data input/sharing
• Collections/Banking
• Reporting

They can also offer Customer Relationship Management – and referrals to the collection department.

Action Mercantile can also provide a Ledger Management Function for clients wishing to outsource.  Once the client has issued the invoice,  Action Mercantile will handle all incoming calls, dispute resolution, and the processing of payments – which are remitted to the client's account daily.

Clients utilising this facility take advantage of a high level of professionalism and expertise,  without the costs and difficulties of staffing internally.

Before providing credit to any individual or organisation it is essential to conduct a credit check with a Credit Reporting Bureau.

You must have membership to these organisations and have the relevant privacy clauses in your credit applications.

Action Mercantile can ensure that your documentation meets all requirements, through the law firm BBK Lawyers.

Terms of Trade Documentation

Terms of Trade documentation (Terms & Conditions/ Credit Applications/ Personal Guarantees) are vital for the smooth operation of any business. Terms of Trade protect you against loss of profit, provide indemnity from potential liabilities and enable charges to be imposed for late payments.  Terms of Trade documents can also offer the advantage of reservation of title until goods are paid for (available in most circumstances where goods are sold).

The full recovery of collection costs, expenses and interest can be achieved by including a Cost Clause in the Terms of Trade.

Properly worded Terms of Trade documentation can reduce bad debts and collection costs.

Action Mercantile offers a comprehensive range of personalised documentation including;

• Terms of Trade
• Cost Clause
• Personal Guarantees and Indemnities
• Directors Guarantees
• Credit applications
• Privacy Clause

 Internal Credit Management

Action Mercantile can conduct a review of a client's internal credit management processes – providing an assessment of it's effectiveness and recommendations and resolutions.